Top Signs It's Time to Switch Your Commercial Cleaning Provider

When you hire a commercial cleaner, you want to be confident they will do a good job. And finding a good cleaner can be difficult, so if you have someone who reliably turns up, choosing to switch can be a difficult decision. However, routine and price shouldn't mean a compromise on quality.  

If you are thinking you might need to switch commercial cleaning providers, there are a few signs you should look out for: 

• Inconsistent or poor cleaning quality
• Complaints from employees or customers
• Poor communication
• Lack of flexibility
• Outdated equipment or techniques

The above list can lead to frustrations on your part, which is why they are all signs that you should change cleaners for your workspace.

At Dorset Commercial Cleaners, we are a team of professional cleaners with incredibly high standards for our cleaning and customer service. Working across a span of industries in the South, we provide bespoke cleaning services that you can feel happy about.

In this blog, we run through the signals to look out for that demonstrate it's time to switch cleaning companies.

Inconsistent or Poor Cleaning Quality

Whether you work in an office, a medical facility or a leisure or entertainment centre, you expect your cleaners to provide a quality clean each time they visit.

If you keep finding spots that are being missed or find yourself in a cycle of wondering how well the space has been cleaned, you aren't getting the quality of service you are paying for.

This should be the first sign that you should start looking for other commercial cleaners in your area.

Frequent Complaints from Employees Or Customers

It can be embarrassing if customers or employees comment on the cleanliness of your space; you want them to know that you employ a professional to ensure the things they comment on don't happen.

Receiving frequent complaints or comments from staff or customers can be even worse. It shows that the cleaners you pay aren't cleaning noticeable areas that should be cleaned.

Poor Communication

Communication is key in anything. It helps build a relationship and trust, whether it is between a doctor and a patient, a customer and a sales assistant or you and your cleaner.

You don't need daily or weekly communication from your cleaners, but they shouldn't be ghosting you either.

Communication could be a simple email at the end of the month to confirm the work done and report any issues or changes that might be implemented in the coming month.

There should also be confidence that if you contact them to discuss something, be it an issue with their cleaning, a change to your needs or schedule or simply a catch-up, they will respond.

Little to no communication starts to break the trust and can raise doubts.

Lack of Flexibility

Sometimes, a little bit of flexibility and understanding goes a long way. Maybe you have a big client meeting and would like to swap cleaning days for a week to make sure the place is spotless. Maybe you would like a deeper clean this month. Or maybe you want a break for a month while you refurbish your workspace.

It doesn't matter what the reason is, the cleaning company you hire should be able to work with you to create a schedule that fits your business.

However, even with a schedule in place, they should still understand that there is sometimes a need to change and rework the usual routine.

If they are unable to accommodate this more than once, then you might want to start investigating alternative options.

Outdated Equipment and Methods

Cleaning isn't rocket science, but in commercial cleaning, there are health and safety standards that need to be met. On top of this, there are certain methods and equipment used for efficient cleaning and to ensure hygiene.

By not keeping up-to-date with equipment and methods, the cleans are likely to be inefficient, leaving behind dirt and grime, resulting in a less hygienic and visually appealing environment.

Additionally, inefficient equipment or methods could mean more manual labour and longer hours, meaning higher costs.

Contact Dorset Commercial Cleaning

Choosing to replace your current commercial cleaners is a hard decision. You are in a routine with them, and you have a set schedule and a relationship with them. Plus, you know what to expect from them.

It can feel like swapping to a new cleaning company is taking a risk as they know your business and your cleaning preferences, all of which you will have to explain to a new company and wait to see if their standards meet yours.

However, if you experience more than one of the following signs, it is time to consider switching.

Signs include: 

• Inconsistent clean quality
• Complaints from those using the space
• Lack of communication
• Inability to be flexible
• Use of outdated equipment or methods

If you have got to the point where you are exploring alternative options, get in touch with us at Dorset Commercial Cleaning.

Our team are highly trained cleaners who have years of experience working in a range of sectors, including industrial and manufacturing warehouses, retail, medical facilities, and the automotive industry.

The experience we have gained in our years of cleaning has taught us that every business's needs are different, so we create bespoke packages to match your needs. Along with this, we make sure we are flexible so that should you need to amend part of your package for the short or long term, we can do it without a problem.

With every client, we leave a communication book, so we leave updates after every clean. Plus, we are always at the end of the phone or an email if you need to talk to us.

Call us today on 01202 986700 or complete our online contact form to discuss your cleaning needs and why you should choose us.